Farebox can remind your customers about their reservations. When enabled, automatic emails are sent out to every customer with a valid email address and for every reservation relative to that reservation’s start time.

We providing multiple timeframes for automatic emails, plus the ability to enable or disable specific messages. Message timeframes include:

• 30 day reminder
• 10 day reminder
• 7 day reminder
• 2 day reminder
• 1 day reminder (technically up to 36 hrs, to make sure we don’t miss a message)
• 1 day after (follow up)
• 7 days after (follow up)

<aside> 💡 Note: This is part of a series of features aimed at automating customer touch points and reservation integrity. For same-day reminders, see Pre-trip notifications . These are sent out via SMS only to alert customers, staff and guests that a reservation is about to begin.

</aside>

Each timeframe’s message can be customized to suite your business and messaging style. Press “edit” on any email to make changes from the default messaging. Email previews are also available so you can see exactly what your customers will see before enabling a particular message. In this way you could customize the 30 day reminder email to mention “confirm your schedule” but keep a 2 day reminder email more focused on things like “we can’t wait to meet you on your big day!” etc.

Visit Settings to modify automatic email behavior. Here’s what it looks like:

More things to know about Automatic Emails:

• Message send out daily for any messages you have enabled, and go out at about 11am Eastern time.