New feature: Reservation Reminders

Farebox can now remind your customers about their reservations! We're excited about this feature because customer followup and confirmation is a big part of our manual workflow and we think it's part of yours too. This is our first in a series of customer touchpoint and reservation integrity features that we're planning.

A few ground rules

• A single reservation reminder is sent to the customer's email on file within 7 days of the start date and time of the reservation
• Messages only get sent if a reservation status is set to "accepted" of “ready to roll”, so draft or waiting for acceptance won't trigger
• We remember when this reminder was sent out, and only send it one time per booking.
• Reminders are sent out once per day at about 11am eastern

The message

When daily reminders go out, customer receive a simple email with a link to check their reservation details. Reminders go out every morning (in the United States) and can be customized in your settings panel. It looks something like this:

Cutomization

New to the settings panel is a section named "Customize Email". Today this is where the Reservation Reminder lives, and it's where we'll end up putting more options and more emails in the future. You can set the subject preamble, and the body above the button like this:

And to show how these are related, here are some squiggly lines:

Sharing panel