The itinerary for a reservation is a shared schedules of timing, notes and locations that drivers, customers and the rest of your staff use to understand when and where a service is meant to happen.

You are able to add multiple stops and selectively show only some stops to customers. Here’s what it looks like in action:

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How to add stops

All itineraries comes with two stops that you cannot remove - Start Duty and End Duty. This might be good enough for you, but you’ll likely need to add at least one more stop along the way.

In between existing stops is an “+ Add Action” button, plus an estimate of drive time and distance if the two stops are at different locations.

Press that button to add a new action:

Your new action will increment it’s time a few minutes after the previous step, and look like this:

From here you have many actions you can perform. From left to right:

• A handle that allow you to drag the action up and down and reorder the schedule
• Stop type, initially set to “Choose One...” that can be things like “Pick Up”, “Drop Off”, etc
• Time of day, which you click to activate. You can either type in a time or select from the dropdown for hours, minutes, and meridian.
• Date of the stop, which is usually only used for multi-day reservations or late night jobs that cross midnight locally. If you have a reservation that starts on the 10th and ends on the 11th, simply update the later action item to reflect this. If you change the date of the “Start Duty” then all other dates will move relative to it, making it easy to move a whole itinerary forward or backward in time